Shipping & Delivery Policy

1. Delivery Coverage

We currently ship within Kenya only. All orders placed on this website are processed and delivered exclusively to destinations within the Republic of Kenya.

​

2. Order Cut-Off Time

• Daily Cut-Off Time: 4:00 PM East African Time (EAT)

Orders placed before the cut-off time are processed on the same day. Orders placed after 4:00 PM EAT are processed on the next business day.

​

3. Order Processing & Handling Time

• Handling Time: 0–1 business day

• Processing Days: Monday to Saturday

Orders are not processed on Sundays or public holidays.

​

4. Delivery Transit Time

• Transit Time: 0–1 business day after dispatch

• ​

5. Estimated Delivery Time

• All destinations within Kenya: 0–2 business days

Delivery timelines may vary depending on customer location, accessibility, or unforeseen logistical circumstances. We make every effort to deliver orders as quickly as possible.

​

6. Shipping Costs

• Shipping Fee: Flat rate of KES 500 per order

• Currency: All prices and shipping charges are listed in Kenyan Shillings (KES)

Shipping charges are clearly displayed at checkout before payment is completed.

​

7. Delivery Communication

Customers may be contacted using the phone number or email provided at checkout to coordinate delivery. Please ensure your contact details are accurate to avoid delays.

​

8. Business Location & Contact Details

Physical Location:
Sawa Sawa Building
Off Gichunji Close
Ngong Road
Nairobi, Kenya

Phone: +254738147314 
Email: info@tirastudio.co.ke

​

9. Delays & Exceptions

While we aim to meet all stated delivery timelines, delays may occur due to circumstances beyond our control, including weather conditions, traffic, courier disruptions, or public holidays. Customers will be informed where necessary.