Frequently asked questions

Do you make custom orders?

Yes, depending on the specifications. We try to do work that’s within our existing aesthetic and style. Once you share information of what you are looking for then we are able to advise accordingly.

How long does an order take?

Our average timeline is 3 to 4 weeks. However, this may vary depending on the size and specifications of the order.

What wood do you work with?

We only use sustainably sourced wood at the moment, that includes Teak, Mango and cypress wood which is all sustainability sourced.

Where are you located?

We're located on Ngong Road close to the race course.

Do you reupholster old furniture?

We typically do not work on pieces that we did not originally make

Do you offer delivery services and what are your charges?

Yes we do. The charges depend on the location and size of order. We will advise on this at the quotation stage.

What is your return policy?

You can read this on our website https://www.tirastudio.co.ke/shipping-returns

Can I visit the workshop?

Yes. Visits are by appointment to ensure you are served well.

What items are in stock?

All available items are listed on our website

What are your payment terms?

We require 70% deposit to begin production and the balance due upon completion. This must be paid within seven days of delivery failure to which the outstanding amount shall attract a 5% interest per week until the balance paid in full.

Do you offer consultation?

Yes. Our designers are available by appointment to visit your space and offer design advice but this is a charged service. The cost is 2,500 and this amount is deducted from your order if you proceed to buy from us.