Question 1

Do you make custom orders?

Accepted Answer

Yes, depending on the specifications. We try to do work that’s within our existing aesthetic and style. Once you share information of what you are looking for then we are able to advise accordingly.

Question 2

How long does an order take?

Accepted Answer

Our average timeline is 3 to 4 weeks. However, this may vary depending on the size and specifications of the order.

Question 3

What wood do you work with?

Accepted Answer

We only use sustainably sourced wood at the moment, that includes Teak, Mango and cypress wood which is all sustainability sourced.

Question 4

Where are you located?

Accepted Answer

We're located on Ngong Road close to the race course.

Question 5

Do you reupholster old furniture?

Accepted Answer

We typically do not work on pieces that we did not originally make

Question 6

Do you offer delivery services and what are your charges?

Accepted Answer

Yes we do. The charges depend on the location and size of order. We will advise on this at the quotation stage.

Question 7

What is your return policy?

Accepted Answer

You can read this on our website    https://www.tirastudio.co.ke/shipping-returns

Question 8

Can I visit the workshop?

Accepted Answer

Yes. Visits are by appointment to ensure you are served well.

Question 9

What items are in stock?

Accepted Answer

All available items are listed on our website

Question 10

What are your payment terms?

Accepted Answer

We require 70% deposit to begin production and the balance due upon completion. This must be paid within seven days of delivery failure to which the outstanding amount shall attract a 5% interest per week until the balance paid in full.

Question 11

Do you offer consultation?

Accepted Answer

Yes. Our designers are available by appointment to visit your space and offer design advice but this is a charged service. The cost is 2,500 and this amount is deducted from your order if you proceed to buy from us.

FAQ

TIRA-STUDIO

Get our Newsletters