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FAQ
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How long does an order take?Our average timeline is 3 to 4 weeks. However, this may vary depending on the size and specifications of the order.
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What is your return policy?You can read this on our website https://www.tirastudio.co.ke/shipping-returns
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What are your payment terms?We require 70% deposit to begin production and the balance due upon completion. This must be paid within seven days of delivery failure to which the outstanding amount shall attract a 5% interest per week until the balance paid in full.
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What items are in stock?We have a just in time manufacturing model which means we make all items on order. We typically keep stock of our small items such as accent tables, accessories and décor items and once in a while we'll have selected pieces of large items. You can find the list of what's ready to buy here.
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Do you make custom orders?Yes, depending on the specifications. We try to do work that’s within our existing aesthetic and style. Once you share information of what you are looking for then we are able to advise accordingly.
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Do you offer delivery services and what are your charges?Yes we do. The charges depend on the location and size of order. We will advise on this at the quotation stage.
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Where are you located?We're located at Sawa Sawa Building, Off Gichunji Close , along Ngong Road , Nairobi
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Can I visit the showroom?Yes. Visits are by appointment to ensure you are served well.
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Do you offer consultation?Yes. Our designers are available by appointment to visit your space and offer design advice but this is a charged service. The cost is 2,500 and this amount is deducted from your order if you proceed to buy from us.
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Do you reupholster old furniture?We typically do not work on pieces that we did not originally make
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What wood do you work with?We only use sustainably sourced wood at the moment, that includes Teak, Mango and cypress wood which is all sustainability sourced.
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