DELIVERY POLICY

We offer delivery at a fee. Your delivery charge is based on the size of the item and location. At the moment our delivery days are Wednesday and Saturday

Due to the current situation, we are providing no-contact delivery only.

For houses, this means we'll place items in your driveway, rear garden, or at the entrance while maintaining social distancing restrictions. If these locations aren't available, we'll place items outside your house where requested when we arrive.

For flats and apartments, we'll place items in the hallway or doorway.

For all deliveries, our drivers will photograph your items on-site and record this in our Place of Delivery form.

RETURN & EXCHANGE POLICY

Custom Order Cancellations

With our Custom  products, you have 7 days to cancel starting from the date you place your order. Each Custom items piece is bespoke, so if you cancel after 7 days, you'll still be charged the full price. 

What if I don't like what I ordered?

Contact us within 14 days of receiving your order, and we'll let you know how to return it, or arrange for a collection. Once it gets back to us, we'll refund you the cost of the item excluding your initial delivery charge.

What if the item's damaged when it arrives, or I was sent the wrong item?

It's important that you inspect your order on delivery, because we'll ask you to sign a form confirming that it's in good condition. If you're not happy, let our delivery staff know, or note this on the form and contact us.

Our quality team checks your furniture to make sure it's up to the very best standards before we send it to you. But if we've missed something or sent you the wrong thing, just let us know within 14 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your complaint and let you know how to return the item, or arrange for a collection. We'll either give you a full refund, arrange for a repair, or order you a replacement.
 

How much do returns cost?

If you need to return an item because it's faulty, or because of something we've done wrong, we won't charge you for the return/collection. But if you're returning an item because you've changed your mind, you'll need to pay the cost noted below.

If you return your whole order, we'll give you a full refund, excluding what you paid for delivery.

 
TIRA-STUDIO

A:   Ngong Road, Racecourse 

     Chicago Engineering Building

T:   +254 738147314

E: tirastudioke@gmail.com

MON - FRI:  10 am - 4 pm

SATURDAY:   10 am - 1pm

(Appointment Only)

SUNDAY:  CLOSED

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© 2023 by Tira Studio. 

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